+ How do I get in touch?
You can reach us through our contact form here. Or you can email us directly at firstname.lastname@example.org. We'll be in touch in a few hours.
You can also text us directly: (814) 634-2211. Yes, a real human will respond!
+ Why is your product better than other electrolyte powders or sport drinks?
Because hydration is never one-size-fits-all!
Daily nutritional and electrolyte requirements vary greatly from person to person. But existing electrolyte products are either full of sugar, artificial ingredients, or low in the electrolytes you actually need.
We use peer-reviewed science to personalize every electrolyte powder to fit your preferences, activities, and hydration needs, and we do it using premium, all natural ingredients.
+ What are electrolytes?
The simple answer is that electrolytes are essential minerals that the body uses to carry out its bodily functions. The jargon-y answer is that electrolytes are compounds that produce positive or negative ions when mixed in water, which is why they're called "electro"-lytes. Without electrolytes like potassium, sodium, and magnesium, your body would be in big trouble.
+ How does your algorithm work?
Our algorithm looks at your answers to our survey's questions and calculates what electrolytes, in what quantities, will best serve your hydration needs. We use peer-reviewed science to determine what your unique electrolyte drink mix should look like.
For example, someone who exercises frequently may have higher carbohydrate and electrolyte requirements than someone else who is taking the electrolyte mix only with meals as a part of a diet, like the keto diet.
+ How is your algorithm backed by science?
Our team uses the latest peer-reviewed science to determine what electrolytes to use based on a variety of individual factors. This could include your activity levels, stress, and dietary needs, among other factors.
+ How is my order personalized?
We generate a unique electrolyte formulation, just for you! We then carefully prepare the ingredients in the right quantities. Finally, we package your mix in a 100% recyclable pouch and ship it out (quickly).
+ How is my mix flavored?
We only use natural ingredients to flavor. What do we mean by "natural"? We mean that we use the concentrated powder forms of naturally derived ingredients like raspberry and lemon.
+ What does my mix look like?
Your electrolyte drink mix always comes in powder form. But because these are personalized electrolyte mixes, each one is different! In other words, electrolyte mixes come in a wide range of colors, but they're all made with the same love and care.
+ I'm pregnant. Can I use your electrolyte powder mix?
Always consult your physician for medical advice in relation to any product while pregnant or while lactating or breastfeeding, and always seek the advice of a physician or other qualified healthcare professional for any questions or concerns regarding a medical condition(s).
+ I have a medical condition. Can I use your electrolyte powder mix?
Always consult your physician for medical advice, and always seek the advice of a physician or other qualified healthcare professional for any questions or concerns regarding a medical condition(s).
+ I have allergies. Can I use your electrolyte powder mix?
Please be sure that you are not allergic to any of our ingredients, and please be aware that we make our electrolyte powder mix in a facility that also processes eggs, dairy, peanuts, soy, tree nuts, and wheat. Always seek the advice of a physician or other qualified healthcare professional for any questions or concerns regarding a medical condition(s), including allergies.
+ Can I use expedited shipping?
Of course! It's not available as an option during checkout, but let us know as soon as you can that you'd like your shipping expedited. Feel free to email us at email@example.com or text / call as (814) 634-2211 to let us know.
+ When do I receive my personalized electrolyte drink mix?
Because each mix is individually prepared, you should expect to receive your personalized electrolyte drink mix in 5-7 business days.
+ Can I cancel my subscription?
Yes, anytime, anywhere. Shoot us an email (firstname.lastname@example.org), and we'll take care of it.
+ Is your product vegan?
Yup yup yup!
+ Is your product gluten-free?
+ Is your product non-GMO?
Only some of our ingredients are non-GMO. We're working rapidly to make all our ingredients non-GMO.
+ Is your product paleo-friendly?
Yup, we are!
+ Is your product keto-friendly?
Absolutely! In fact, it's great for anyone on a diet, because we personalize the electrolyte content to your dietary needs.
+ Where else is this available?
Our personalized electrolyte powder mix is only available here, on our website (for now!).
+ What's your return policy?
We think you'll love it... 🙂
BUT, in the event you're really not satisfied with our product, we'll issue a full refund as long as you let us know within three weeks of receiving it (yes, even if you've already had a few scoops). Unfortunately, our product can never be re-used due to its personalized nature, as it was made only for you! Sad face.